Another example of the way Customer Service should be

Zappos.com is known for it's extraordinary customer service. TechDirt alerted me to an article that someone posted of his test of Zappos' customer service, demonstrating why online customer service should not be overlooked.

An exerpt to get you started:

You are now chatting with Jonathan
Jonathan: Hello Timmy. How can I help you?
Timmy: do you know how wide the G-Shock Atomic Solar – AWG101 SKU #7403774 is?
Timmy: i mean, how big a wrist it would fit?
Timmy: Timmy has a big fat wrist
Timmy: Timmy need watch grande
Jonathan: I’ll see what I can find out for Timmy.
Timmy: awesome. and can we please continue to talk about Timmy in the 3rd person? Timmy likes to boost Timmy’s ego by talking about Timmy that way
Jonathan: Jonathan would be happy to neglect the use of pronouns for the duration of this conversation.
Timmy: Jonathan and Timmy shall get along just fine

That last line of Jonathan's had me rolling on the floor laughing with tears in my eyes. I kept reading, and found that just because, Zappos chose to upgrade shipping this item to the customer at no extra charge. That the customer service rep has that power is a testiment to Zappos, I think! That story is enough to convince to at least consider shopping there!!